Graduate Certificate (Gr. Cert.) Health Services Management (15 credits)

Offered by: Administration & Governance     Degree: Graduate Certificate Health Services Management

Program Requirements

** This is a restricted program. **

This graduate certificate is designed for practising health care professionals who want to acquire leadership skills to pursue a career in management or for managers and administrators who wish to upgrade their business and management knowledge for a senior management role. Focus is on the current changes and challenges in health systems across Canada, such as new funding models, evolving organizational changes, human resource challenges, financial sustainability, and greater demand for integration. A problem-based approach to teaching and learning will be taken, whereby students identify a real workplace operational problem and apply the theoretical concepts they learn to analyze and apply innovative and practical solutions.

Required Courses (9 credits)

  • CACC 520 Accounting for Management (3 credits)

    Offered by: Administration & Governance (School of Continuing Studies)

    Overview

    Accountancy : This course covers financial and managerial accounting. The course provides an understanding of the various financial statements as well as cost behaviour, cost/volume/profit relationships, budgets, responsibility accounting and relevant costing.

    Terms: Fall 2023

    Instructors: Cecere, Ralph (Fall)

  • CMS2 533 Lean Operations and Performance Management in Health Services (3 credits)

    Offered by: Administration & Governance (School of Continuing Studies)

    Overview

    Management Science (CCE) : Role of operations management and how to create public value by delivering services effectively and efficiently, and measure the performance of the organization, including how the lean approach in healthcare can provide “outside of the box” solutions to resolve process issues and improve quality, cost and delivery of healthcare services.

    Terms: This course is not scheduled for the 2023-2024 academic year.

    Instructors: There are no professors associated with this course for the 2023-2024 academic year.

  • CPL2 532 Leading Change (3 credits)

    Offered by: Administration & Governance (School of Continuing Studies)

    Overview

    Policy : Leading and managing change issues, including the leader as a change agent and the change process itself. Various models of change and change leadership will be reviewed, as well as follower reluctance or resistance to change and strategies that leaders can use to gain follower commitment.

    Terms: This course is not scheduled for the 2023-2024 academic year.

    Instructors: There are no professors associated with this course for the 2023-2024 academic year.

    • **This course will be held on May 13, May 26, June 10 and June 16.

    • **Due to the intensive nature of this course, the standard add/drop and withdrawal deadlines do not apply. Add/drop is the first lecture day and withdrawal is the second lecture day.

Complementary Courses (6 credits)

  • CGM2 610 Project Management: Tools and Techniques. (3 credits)

    Offered by: Management & Entrepreneurship (School of Continuing Studies)

    Overview

    Management : Analysis of the development, scheduling, and planning of projects in both public and private organizations. Focus on theories of project management from initiation of a project to close-out. Exploration of project life cycle, planning, scheduling, implementing, monitoring, controlling, close-out and ethics applicable to projects of various sizes, types and degrees of complexity.

    Terms: Fall 2023

    Instructors: Chasse, Andrew (Fall)

    • Restrictions: Not open to students who have taken CGM2 510. Not open to Special Students.

    • Course may be offered in person or online with synchronous and asynchronous components.

  • CHLC 580 Health Services Management Field Project (3 credits)

    Offered by: Administration & Governance (School of Continuing Studies)

    Overview

    Health Care : Students will work on team projects and apply the knowledge and skills gained through the program to solve a real workplace problem. The project could be in a service (health care, education, banking/insurance, etc.), logistics or manufacturing organization.

    Terms: This course is not scheduled for the 2023-2024 academic year.

    Instructors: There are no professors associated with this course for the 2023-2024 academic year.

  • CHLC 590 Topics in Health Care (3 credits)

    Offered by: Administration & Governance (School of Continuing Studies)

    Overview

    Health Care : Specialized course covering an advanced topic in the health care area selected from current issues or themes in literature.

    Terms: This course is not scheduled for the 2023-2024 academic year.

    Instructors: There are no professors associated with this course for the 2023-2024 academic year.

    • Prerequisite: CHLC 500

    • Note: Content will vary from year to year.

  • CORG 556 Managing and Engaging Teamwork (3 credits)

    Offered by: Administration & Governance (School of Continuing Studies)

    Overview

    Organizational Behaviour : Skills and knowledge to work better in teams, to leverage team strengths and avoid or resolve obstacles to build effective teamwork. Topics include: team development, building trust, decision-making in teams, resolving team conflicts and enhancing creativity in groups.

    Terms: This course is not scheduled for the 2023-2024 academic year.

    Instructors: There are no professors associated with this course for the 2023-2024 academic year.

  • CORG 653 Employee and Labour Relations (3 credits)

    Offered by: Administration & Governance (School of Continuing Studies)

    Overview

    Organizational Behaviour : Industrial relations framework; its legal, political, social, economic, ecological and ethical, subsystems. Processes governing union-management relations, collective bargaining, and dispute resolution; and the roles of executives, supervisors, employees, employee representatives, and Human Resources - Industrial Relations professionals in effective employee relations in unionized and non-unionized environments.

    Terms: Fall 2023, Winter 2024, Summer 2024

    Instructors: Westgate, Chantal (Fall) Rochefort, Pascal (Winter)

    • Restrictions: Not open to students who have taken CORG 553.

École d'éducation permanente—2023-2024 (last updated Oct. 2, 2023) (disclaimer)
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