Student Services is here for you!

McGill offers a wide variety of services to support student success and well-being. Due to the COVID-19 alert level in Montreal, some of our services will return to remote delivery until further notice.  For details, click visit the "How to Access Student Services" page.  In all cases, access is by appointment only, so please contact us for an appointment.

Coronavirus Updates How to Access Student Services Remote Student Life Portal

Student Life & Learning is still here to support you

To promote social distancing and help with “flattening the curve”, the Brown Student Services Building and the Student Services area in the Centennial Centre are closed until further notice. Enrolment Services' in-person services at Service Point are closed, with online services available.

All of us in Student Life & Learning know that this is a difficult time, and that our students are looking for guidance and support. As this situation is rapidly evolving for us too, we might not have all the answers right away. But we are here to help you get through this, and we will get through this—together.

Here is a guide for accessing service at Student Life and Learning during this time:

Campus Life & Engagement

  • We'll continue answering your questions and keeping the lines of communication open on social media, and will be answering questions cle [at] mcgill.ca (by email) and phone (514-398-6913) during regular business hours (Monday to Friday, 10am to 4:30pm). 

Student Wellness Hub

Scholarships and Student Aid

  • During this time, we are pleased to receive inquiries by email and phone and are conducting financial aid appointments by SKYPE. We continue to administer all government student financial assistance programs and are carefully tracking COVID-related changes in policies and procedures.

  • Virtual Support: Email support is available Monday to Friday. Please use your McGill email and include your McGill ID in all correspondence with our office.

  • Our Call Centre phone line is (514) 398-6013 and will be available as of Monday, July 27, 2020.

  • For further information visit our website.

International Student Services (ISS)

  • ISS is open during regular business hours, Monday to Friday. All services are currently being offered remotely. Please note, the phones are closed until further notice. Click here to contact ISS.

Career Planning Service (CaPS)

  • We are open online during regular business hours, Monday to Friday, 9am to 5pm, and are available to answer questions via email or you can leave us a voice mail at 514-398-3304 as we retrieve messages several times a day.

  • For information about job search supports and workshops, please visit: https://www.mcgill.ca/caps/covid19faq

  • myFuture job postings are still available 24/7 and updated regularly.

  • Career advising appointments are available virtually, during our regular business hours, and can be booked through myFuture.

  • For quick or general career-related questions, students can use our Ask a Career Advisor text box.

Office for Students with Disabilities

All of our usual supports will be available virtually beginning on Tuesday March 17th. This includes: 

  • Advising and Accommodation planning/inquiries by e-mail, and Skype 

  • Learning Supports by disabilities.students [at] mcgill.ca (email) and Skype 

  • Learning Resources webinars by Adobe Connect, as previously scheduled 

  • Technology Advising/Inquiries by disabilities.students [at] mcgill.ca (email) and Skype 

  • Questions/Departmental inquiries by disabilities.students [at] mcgill.ca (email )

  • Appointment bookings, exam inquiries, and adapted text requests by disabilities.students [at] mcgill.ca (email) 

  • Learning Assessment Screenings by Skype 

Check out our FAQ for more information about accommodations.

Tutorial Services

  • Beginning on Tuesday March 17th, we'll respond to tutor requests and all other support requests or inquiries tutoring.service [at] mcgill.ca (via email)
  • Tutor interviews will be scheduled via Skype. 

Office of Religious and Spiritual Life (MORSL)

  • Spiritual Referrals and pastoral care will be available via phone (514-398-4104) and morsl [at] mcgill.ca (email) as of Tuesday March 17th. 
  • An updated listing of online spiritual and religious resources (broadcasts and live streams of worship services, online communities, podcasts, meditation audio) is available on our website now

First Peoples House

  • Students are able to seek support, advising, or ask questions via phone (514-398-3217),firstpeopleshouse [at] mcgill.ca ( email), or Skype during regular business hours, Monday to Friday 9am to 5pm, beginning on Tuesday March 17th.

Office for Sexual Violence Response, Support and Education (OSVRSE)

  • We’re maintaining reduced services by phone or virtually for McGill members, whether in Montreal, across Canada or abroad. To request assistance and inquire about adapted services, you can contact us osvrse [at] mcgill.ca (by email) or by phone at 514-398-3954. Please allow for a 24hr response time during regular business hours (Monday to Friday, 9am-5pm).
  • Drop-in hours, group activities and volunteering activities are suspended until further notice.
  • For immediate assistance in Québec, you can contact the 24/7 provincial sexual assault crisis line at (1-888-933-9007 / 514-933-9007).

Service Point

  • In-person service is closed but services are available by phone or by email as of Tuesday March 17th. Please refer to www.mcgill.ca/servicepoint for details.
  • Services that are not currently available: official paper transcripts; certified diplomas/translations; replacement McGill ID cards; printed proof-of-enrolment letters.
  • Please note that Service Point is not able to answer questions related to COVID-19 (Coronavirus). Members of the McGill community who have flu-like symptoms should call 1 (877) 644-4545. For more information, please visit www.mcgill.ca/coronavirus.

Athletics and Recreation

  • While McGill Athletics facilities are closed until May 1, 2020, information about programs and facilities can be found at www.mcgillathletics.ca (downtown campus) and www.macdonaldcampusathletics.ca (Macdonald campus). Please direct specific questions to info.athletics [at] mcgill.ca and follow our social media feeds for the latest news.

Additional Resources

If you need support or access to healthcare during this period, we encourage you to contact these resources:  

  • Virtual Healthcare: International students covered by Blue Cross have virtual access to doctors via the Maple app. Fees are reimbursed by your healthcare plan within 72 hours. Students with other health insurance plans may also use this service, however, it is not currently covered by other insurers. 
  • Mental Health Support: Keep.meSAFE is a mental health counselling service, offered to students in partnership with SSMU and PGSS, that provides 24/7/365 access to licensed counsellors through telephone and mobile chat in over 60 languages. To access this service, download the MySSP app for Apple iOS or Android. You can learn more about this service on SSMU's website.  
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