ITM 340 - ITSM Problem Management

NOTE: These sessions are available ONLY to IT Services Units.

Target Audience: All IT Services staff.
Prerequisites: None.
Duration: 1.5 hours
Course format: Workshop

Register now (Choose the session that best fits your schedule)

Description: This course provides an overview of the problem management process in ServiceNow, explaining what Problem Management is and how to create and resolve a problem in ServiceNow.