Dr. Myrna Lashley quoted on CBC

How racial bias can affect 911 calls and what dispatchers in Montreal are learning to stop it
The training provided to 911 operators, which is among the first of its kind in North America, is part of an internal push for change inside the Montreal police. It prompted the operators to question how they can prevent biases or racist stereotypes from filtering through a 911 call into the police response.
Myrna Lashley, an associate professor in the department of psychiatry at McGill University who sat on the SPVM's expert committee on racial profiling, said training 911 operators to filter out bias is long overdue. For Lashley, the SPVM's efforts to ensure only factual information finds its way into the police computers is "a step in the right direction," but the organization will have to follow up to make sure the training sticks. CBC