COVID-19: Questions and Answers

What you need to know as a patient of The Neuro

As the virus called coronavirus (COVID-19) continues to spread, we are making more changes to prevent the virus spreading in our hospital. We have made a number of changes to our patient services and know that you may have questions and concerns.

We have put together some answers to frequently asked questions below. If you have other questions or concerns, please send an email to us at communications.neuro [at] mcgill.ca

Guidance for visits

How do I enter The Neuro?

You can only enter the hospital at the main entrance (3801 University Street).

Note: the main entrance for people with mobility issues or trouble walking and wheelchairs is still open.

There you will be asked questions about:

  • Why you are coming to The Neuro

Only patients, one caregiver per patient, and authorized staff are allowed to enter.

  • If you have symptoms. This is to see if you are at risk of having COVID-19.

If you have symptoms and have an appointment, you will be given a mask and allowed to enter. The medical team will then decide what to do next.

If you have an appointment scheduled and have symptoms, please call your contact at The Neuro in advance, before coming in. They will tell you what to do.

Signs and Symptoms. Do you have...

  • Fever, history of fever or chills

AND/OR

  • Runny or stuffed up nose
  • Sore throat
  • Cough
  • Headache
  • Muscle or Joint pain
  • Sudden loss of smell
  • Trouble breathing
  • Diarrhea or vomiting
  • Loss in general state of health

My family member needs assistance getting to an appointment at The Neuro. Can I still accompany them?

Yes. One caregiver can accompany a patient for a visit.

Can I visit my family member staying at the hospital?

No. At this time, to protect our patients and staff, we must restrict access to The Neuro.

No visitors are allowed. NOTE: Certain exceptions apply.

How can I contact family who are staying at The Neuro?

Patient’s rooms have a telephone. Call front desk at 514-398-6644, if you do not know the number.

Helping loved ones stay connected with our patients during the COVID-19

As we all know, family and friend support is important to the health and well-being of our patients. Due to Covid-19 and visiting restrictions, it is more difficult for patients to stay in touch with their loved ones.

For this reason, the MUHC is currently implementing an initiative to allow our patients to talk with their loved ones via the online communication platforms WhatsApp and Google Duo.

These applications, which are now installed on electronic tablets in units across MUHC sites, allow patients to make voice and video calls. Since it is likely that many patients will require assistance to use them, nursing and multidisciplinary staff, such as social workers, speech-language pathologists and recreation therapists, will assist them as needed.  Staff have also received instructions on how to help a patient who wishes to virtually connect with a family member or friend and on infection control measures to follow. 

Do patients need to wear a mask?

Wearing a mask is now mandatory inside all hospitals. Please put on a mask upon arrival at triage and wear it at all times, except when eating or drinking. Please also apply hand hygiene and safe distancing measures.

Can I keep my mask?

Yes you can keep your mask. You might also be asked to change it for another one that we will give you.


Appointments

You will be called up to 24 hours before your appointment time. During the call, you will be told if your appointment will stay the same or if I t will be postponed. You will also be told whether your appointment will be in person or over the phone.

If your appointment is by phone, your doctor will call you on the day of your appointment, unless the hospital or your doctor has told you otherwise

I have an appointment at my clinic. How will I know if I come in for the appointment in person or if the appointment will take place over the phone?

You will get a call telling you if your appointment has been changed to a telephone call.

  • If you have an appointment scheduled and are having symptoms, please call your contact at The Neuro in advance, before coming in. They will tell you what to do.

Should I cancel my appointment?

If you have an appointment scheduled and are having symptoms, please call your contact at The Neuro in advance, before coming in. They will tell you what to do.

If you think that your appointment is not urgent and can be cancelled or postponed, please call your clinic to ask what to do.

I have an MRI/CT/X-ray scheduled, is it still going to happen?

You will get a call from the neuroradiology department if your test has been cancelled or changed.

Can I still come to The Neuro for blood tests? Is the blood technician there to do blood tests?

Call front desk security at 514-398-6644 to find out.

Is the Neuro Day Centre still open for infusion treatments?

The Day Centre is open for treatments. Please arrive for your scheduled time. The Day Centre will call you if there are changes to the infusion schedule.

The Day Centre is following social and physical distancing guidelines.

Is The Neuro still doing surgeries?

Yes. You will be called if there is a need to re-schedule.


COVID-19 Prevention Measures

Are you treating patients with COVID at The Neuro?

The Neuro is treating patients for their neurological conditions. We are not a designated COVID-19 treatment hospital. Inpatients who show COVID-19 symptoms will be tested, and placed in an isolated unit. If they test positive, they will be transferred to a COVID treatment unit at another hospital. If they test negative, they will be continue to be treated at The Neuro.

I have a fever, cold symptoms. Can I still come in for an appointment?

If you have an appointment scheduled and are showing symptoms, please call your contact at The Neuro in advance, before coming in. They will tell you what to do.

I have a fever, cold symptoms. Can I go with someone to their appointment?

No. If you are having symptoms please follow the directions of the Quebec Government.

What are you doing to ensure the safety of patients, visitors and staff?

We are screening everyone who comes into The Neuro, limiting entry to only essential staff, patients who need urgent medical treatment and their caregivers.


If you have other questions or concerns, please send an email to us at communications.neuro [at] mcgill.ca

Phone Directory

Admissions

514-398-1900

In-Patient Room Locator

514-398-1900

Intensive Care Unit (ICU)

514-398-1921

Neurological Day Centre

514-398-1986

Neuro Patient Resource Centre

514-398-5358

Neurosurgery

514-398-5146

Pre-Admission Clinic

514-398-1529

Social Services Department

514-398-1916

 

In-Patient Units

3rd Floor Neurosciences

514-398-1987
514-398-1983
514-398-1988

4th Floor, North-East

514-398-1985

4th Floor, South

514-398-1984

 

 

The Neuro Cares Fund: We are here to help

The Neuro Cares Fund provides financial support for those in need by helping cover the unexpected expenses of being diagnosed with a neurological illness. Open to all hospitalized patients. Please contact your social worker to see if you qualify.

For more information, call 514-934-1934 x44194.

The Neuro logo McGill logoMcGill University Health Centre logoKillam logo

The Neuro is a McGill research and teaching institute; delivering high quality patient care, as part of the Neuroscience Mission of the McGill University Health Centre. We are proud to be a Killam Institution, supported by the Killam Trusts.

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