What you need to know as a patient of The Neuro
As the virus called coronavirus (COVID-19) continues to spread, we are making more changes to prevent the virus spreading in our hospital. We have made a number of changes to our patient services and know that you may have questions and concerns.
We have put together some answers to frequently asked questions below. If you have other questions or concerns, please send an email to us at communications.neuro [at] mcgill.ca
You can only enter the hospital at the main entrance (3801 University Street).
Note: the main entrance for people with mobility issues or trouble walking and wheelchairs is still open.
There you will be asked questions about:
- Why you are coming to The Neuro
Only patients, one caregiver per patient, and authorized staff are allowed to enter.
- If you have symptoms. This is to see if you are at risk of having COVID-19.
If you have symptoms and have an appointment, you will be given a mask and allowed to enter. The medical team will then decide what to do next.
If you have an appointment scheduled and have symptoms, please call your contact at The Neuro in advance, before coming in. They will tell you what to do.
Signs and Symptoms. Do you have...
- Fever, history of fever or chills
- Runny or stuffed up nose
- Sore throat
- Muscle or Joint pain
- Sudden loss of smell
- Trouble breathing
- Diarrhea or vomiting
- Loss in general state of health
My family member needs assistance getting to an appointment at The Neuro. Can I still accompany them?
Yes. One caregiver can accompany a patient for a visit.
No. At this time, to protect our patients and staff, we must restrict access to The Neuro.
No visitors are allowed. NOTE: Certain exceptions apply.
Patient’s rooms have a telephone. Call front desk at 514-398-6644, if you do not know the number.
Helping loved ones stay connected with our patients during the COVID-19
As we all know, family and friend support is important to the health and well-being of our patients. Due to Covid-19 and visiting restrictions, it is more difficult for patients to stay in touch with their loved ones.
For this reason, the MUHC is currently implementing an initiative to allow our patients to talk with their loved ones via the online communication platforms WhatsApp and Google Duo.
These applications, which are now installed on electronic tablets in units across MUHC sites, allow patients to make voice and video calls. Since it is likely that many patients will require assistance to use them, nursing and multidisciplinary staff, such as social workers, speech-language pathologists and recreation therapists, will assist them as needed. Staff have also received instructions on how to help a patient who wishes to virtually connect with a family member or friend and on infection control measures to follow.
Wearing a mask is now mandatory inside all hospitals. Please put on a mask upon arrival at triage and wear it at all times, except when eating or drinking. Please also apply hand hygiene and safe distancing measures.
Yes you can keep your mask. You might also be asked to change it for another one that we will give you.
You will be called up to 24 hours before your appointment time. During the call, you will be told if your appointment will stay the same or if I t will be postponed. You will also be told whether your appointment will be in person or over the phone.
If your appointment is by phone, your doctor will call you on the day of your appointment, unless the hospital or your doctor has told you otherwise
I have an appointment at my clinic. How will I know if I come in for the appointment in person or if the appointment will take place over the phone?
You will get a call telling you if your appointment has been changed to a telephone call.
- If you have an appointment scheduled and are having symptoms, please call your contact at The Neuro in advance, before coming in. They will tell you what to do.
If you have an appointment scheduled and are having symptoms, please call your contact at The Neuro in advance, before coming in. They will tell you what to do.
If you think that your appointment is not urgent and can be cancelled or postponed, please call your clinic to ask what to do.
You will get a call from the neuroradiology department if your test has been cancelled or changed.
Call front desk security at 514-398-6644 to find out.
The Day Centre is open for treatments. Please arrive for your scheduled time. The Day Centre will call you if there are changes to the infusion schedule.
The Day Centre is following social and physical distancing guidelines.
Yes. You will be called if there is a need to re-schedule.
The Neuro is treating patients for their neurological conditions. We are not a designated COVID-19 treatment hospital. Inpatients who show COVID-19 symptoms will be tested, and placed in an isolated unit. If they test positive, they will be transferred to a COVID treatment unit at another hospital. If they test negative, they will be continue to be treated at The Neuro.
If you have an appointment scheduled and are showing symptoms, please call your contact at The Neuro in advance, before coming in. They will tell you what to do.
No. If you are having symptoms please follow the directions of the Quebec Government.
We are screening everyone who comes into The Neuro, limiting entry to only essential staff, patients who need urgent medical treatment and their caregivers.
If you have other questions or concerns, please send an email to us at communications.neuro [at] mcgill.ca