Research Ramp-up Reminders and Updates


Published: 26May2020
  • MAIL ROOM (Internal mail)


Deliveries, Servicing of Equipment and other Services & Maintenance visits

Please fill out your request using the following link:

  • Facilities in collaboration with Security will process the requests
  • PI/Lab must fill out the External Vendor Access online form 48 hrs in advance


  • External Vendors may only enter The Neuro via the main entrance at 3801 University or for deliveries via the loading dock requests
  • Security will issue a visitor badge to the External Vendor


Liquid Nitrogen, Gas Cylinders, and Dry Ice

See Memo March 25. No change to procedure


Mail Room


Hours & rounds


Room: RVH - E.372

Dispatch Center Phone:
514 934-1934 Ext. 54000
Dial “4” for Neuro

Leave message only

Operating hours:
7 am to 8 pm,
Monday to Friday

Delivery Rounds: Monday, Wednesday, Friday, around noon

They receive all Canada Post packages only and internal mail


General Stores


Hours & rounds


Room: 057A

Phone: 514-398-1950

Operating hours:
7am to 3pm
Monday to Friday

Delivery Rounds:
Monday to Friday,
10 am to 12pm & 1 pm to 3pm

They receive all other courier packages (UPS, FedEx, etc.), including Perishable deliveries


Non-perishable packages

Mail Room and General Stores will be doing their regular rounds to deliver mail and packages to each lab/office

  1. If the lab/office is closed, they will try to deliver it on their next round.
    All letters will be left in mailbox outside the lab door or slipped under the door.
  2. Packages. After staff attempts delivery 2 times, they will leave a notice on the door and package will go back to the Mail Room/General Stores to be stored.
  3. Approved research ramp-up personnel can pick-up package at the General Stores/Mail Room. McGill ID must be shown.
  4. For Mail Room pick-up, the approved lab individual must notify Dispatch Center 15-20 minutes before passing by to make sure there will be somebody at the office. For General Stores, approved lab individual can just show up.
  5. Each lab can contact General Stores and Mail Room to ask if there are packages for their labs that were held while lock-down.


  • Facilities will monitor with General Stores/Mail Room the accumulation of packages at their location.
  • If necessary, Facilities will send an email to the approved lab individuals to pick-up packages.


Perishable packages

General Stores will do their regular daily rounds to deliver mail and packages to each lab/office

  1. If the lab/office is closed, the staff will bring the package to:
    NW123 by 3 pm.
  2. General Stores will email Facilities with the picture of the package label showing all package relevant information.
  3. Facilities will email approved lab individual copying Security, to notify perishable package pick-up in NW123.
  4. Please note that NW123 does not have a fridge nor freezer.
    Perishable package must be picked up ASAP.
  5. Approved lab individual will request Security to unlock NW123 to retrieve the perishable package. Security will keep NW123 locked at all times.
  6. Security will request approved lab individual to show McGill ID and to sign Perishable Package Pick-up Log book.



  • Please do not have personal packages sent to The Neuro.
  • During COVID-19, please limit your orders to the minimum required.
  • IT Equipment deliveries will be held at General Stores for IT Team to pick-up. Only IT can retrieve these packages.


For more information or questions, please contact: Facilities.neuro [at]

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The Neuro is a McGill research and teaching institute; delivering high quality patient care, as part of the Neuroscience Mission of the McGill University Health Centre. We are proud to be a Killam Institution, supported by the Killam Trusts.




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