ANNOUNCEMENT: Telephone Evolution Project
In accordance with McGill's Climate & Sustainability Strategy, McGill is moving to a new telephone system to reduce our environmental footprint related to our physical phone system.
We are transitioning to a softphone solution that enables user mobility, productivity and flexibility. Exceptionally, physical phones will still be available. Find additional details on the Telephone Evolution Project website.
- View the service description About: McGill's NEW Telephone System (Cisco and Webex)
Throughout the project, the information presented in this article is subject to change.
Service overview
IT Services is responsible for providing telephone services for the downtown campus, Macdonald campus, the Montreal Neurological Institute and Hospital, the Gault Estate (Mont St-Hilaire) and in McGill Residences.
Services available include:
- Telephone sets with a Direct Inward Dialing (DID) direct number or non-DID internal number.
- Online staff telephone directory
- Call management system - Cisco Call Center Express (CCX)
Who can use it
Until the migration to the new telephone service takes place, McGill faculty, staff, affiliates at the Montreal Neurological Hospital and Institute, and on-campus student organizations who have not yet been transitioned to the new service will continue to use the old service.
How to request & access the service
If you have requests specifically related to network, cabling, or jack installation, please visit the network connectivity service catalog. For all other legacy telephone support, you can submit an IT Generic request.
For more information, explore the IT Support site where you can search the Knowledge Base for information and how-to instructions, report issues, follow up on support tickets, and more.
Frequently asked questions
- How can I modify my information in the staff directory?
- How can I reach someone at the MUHC?
- How can I make a long distance call from my McGill phone?
- How can I make a conference call from my analog phone / digital phone?
Cost
Prices vary for telephone services and products available.
Availability
Telephone service requests will be processed during regular office hours (Monday to Friday, 9:00 a.m. to 5:00 p.m.).
Access to the McGill telephone system is available 24 X 7, except during scheduled and unscheduled maintenance. Check the System Status page for announcements regarding service interruptions.
Best practices
Documentation
Telephone directories:
Support
Please request assistance by submitting the Telephone issue form