To report IT security incidents
Contact the IT Service Desk at 514-398-3398 for immediate help.
Some common examples of IT security incidents include:
- User or resource account compromise
- McGill website compromised or defaced
- Work devices infected with malware, viruses or ransomware
- Unauthorized use or access of McGill resources, devices, and/or data
If the incident involves bullying, harassment or other potential risks to the health and safety of individuals, please contact McGill Security Services at 514-398-3000 immediately.
Lost or stolen devices
For lost or stolen devices, contact McGill Security Services at 514-398-3000, or visit the Security Services Lost and Found site.
Suspicious emails
ATTENTION: If you have already clicked a link or opened a file attachment in a suspicious email, please contact the IT Service Desk immediately by calling 514-398-3398.
You can quickly report a suspicious email by using the Report Message, Report Junk, or Report Phishing buttons in any Outlook app, including Outlook on the web (https://outlook.com/mcgill.ca).
Note: If the email is already in your Junk Email folder, you do not need to report it.
For more details, see Report suspicious emails.
