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UID:20260920T090418EDT-4938FuL9od@132.216.98.100
DTSTAMP:20260920T130418Z
DESCRIPTION:\nNOTE: This course will be held remotely\, via MS Teams. You w
 ill be provided information on how to attend once you register.\n\nNOTE: T
 hese sessions are available ONLY to IT Services Units.\n	Target Audience: A
 ll IT Services staff\n	Prerequisites: None\n	Duration: 2.5 hours\n\nCourse f
 ormat: Workshop Register (Choose the session that best fits your schedule)
 \n\nThis course provides an overview of the change management functionalit
 ies in ServiceNow. Topics covered include:\n\n\n	What is ITIL (Infrastructu
 re Library)\, ITSM (Service Management)\, and change management\n	Key conce
 pts\, roles\, and change types\n	Navigating\, searching\, and creating and 
 saving filters in ServiceNow\n	Creating a normal change\n	Copying a normal c
 hange\n	Creating a normal change template\n	Creating a standard change templ
 ate\n\n\nITIL is a service-based approach focused on services that support
  business objectives. Services are managed according to business value whi
 le maintaining the balance between quality\, cost effectiveness and effici
 ency. The course demonstrates how the Change Management process aligns IT 
 services with the needs of business.\n
DTSTART:20260302T143000Z
DTEND:20260302T170000Z
SUMMARY:ITM 312 - ITSM Change Management
URL:https://www.mcgill.ca/it/channels/event/itm-312-itsm-change-management-
 371594
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