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UID:20260405T021730EDT-4370Cv0HkV@132.216.98.100
DTSTAMP:20260405T061730Z
DESCRIPTION:\nNOTE: Due to the pandemic\, this course will be held remotely
 \, via Webex or MS Teams. You will be provided information on how to atten
 d once you register.\n\nNOTE: These sessions are available ONLY to IT Serv
 ices Units.\n	Target Audience: All IT Services staff\n	Prerequisites: None\n
 	Duration: 2.5 hours\n\nCourse format: Workshop Register (Choose the sessio
 n that best fits your schedule)\n\nThis course provides an overview of the
  change management functionalities in ServiceNow. Topics covered include:
 \n\n\n	What is ITIL (Infrastructure Library)\, ITSM (Service Management)\, 
 and change management\n	Key concepts\, roles\, and change types\n	Navigating
 \, searching\, and creating and saving filters in ServiceNow\n	Creating a n
 ormal change\n	Copying a normal change\n	Creating a normal change template\n
 	Creating a standard change template\n\n\nITIL is a service-based approach 
 focused on services that support business objectives. Services are managed
  according to business value while maintaining the balance between quality
 \, cost effectiveness and efficiency. The course demonstrates how the Chan
 ge Management process aligns IT services with the needs of business.\n
DTSTART:20221107T143000Z
DTEND:20221107T170000Z
SUMMARY:ITM 312 - ITSM Change Management
URL:https://www.mcgill.ca/it/channels/event/itm-312-itsm-change-management-
 343270
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