BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//132.216.98.100//NONSGML kigkonsult.se iCalcreator 2.20.4//
BEGIN:VEVENT
UID:20260415T230635EDT-8832nOri8L@132.216.98.100
DTSTAMP:20260416T030635Z
DESCRIPTION:NOTE: These sessions are available ONLY to IT Services Units.\n
 \nTarget Audience: All IT Services staff\n	Prerequisites: None.\n	Duration: 
 2 hours\n	Course format: Workshop\n\nRegister now (Courses are given approx
 imately once a month)\n\nThis course provides an overview of the knowledge
  management process in ServiceNow. Topics covered include:\n\n\n	How to pro
 pose new knowledge\n	How to request revisions to an existing article\n	How t
 o approve publication of new knowledge\n	How to compare revisions of an art
 icle\n	How to manage Knowledge Review Tasks (KRTs) for annual audit\n	Articl
 e templates\n	Dashboards and reports for Knowledge Management\n\n
DTSTART:20240311T173000Z
DTEND:20240311T193000Z
SUMMARY:ITM 331 - ITSM Knowledge Management
URL:https://www.mcgill.ca/it/channels/event/itm-331-itsm-knowledge-manageme
 nt-340206
END:VEVENT
END:VCALENDAR