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VERSION:2.0
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BEGIN:VEVENT
UID:20260917T002736EDT-7129SrjXuv@132.216.98.100
DTSTAMP:20260917T042736Z
DESCRIPTION:\nNOTE: Due to the pandemic\, this course will be held remotely
 \, via Webex or MS Teams. You will be provided information on how to atten
 d once you register.\n\nNOTE: These sessions are available ONLY to IT Serv
 ices Units.\n	Target Audience: All IT Services staff\n	Prerequisites: None\n
 	Duration: 1.5 hours\n\nCourse format: Workshop Register (Choose the sessio
 n that best fits your schedule)\n\nThis course provides an overview of inc
 ident management in ServiceNow.\n\n\n	How to locate incidents assigned to y
 ou or your team\n	How to acknowledge\, work on\, and resolve an incident\n	H
 ow to create an incident from a ticket\n\n
DTSTART:20260723T180000Z
DTEND:20260723T193000Z
SUMMARY:ITM 319 - Incident Management
URL:https://www.mcgill.ca/it/channels/event/itm-319-incident-management-340
 084
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