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VERSION:2.0
PRODID:-//132.216.98.100//NONSGML kigkonsult.se iCalcreator 2.20.4//
BEGIN:VEVENT
UID:20261002T111140EDT-7540Mk2OiU@132.216.98.100
DTSTAMP:20261002T151140Z
DESCRIPTION:\nNOTE: This course will be held remotely\, via MS Teams. You w
 ill be provided information on how to attend once you register.\n\nNOTE: T
 hese sessions are available ONLY to IT Services Units.\n	Target Audience: A
 ll IT Services staff\n	Prerequisites: None\n	Duration: 1.5 hours\n\nCourse f
 ormat: Workshop Register (Choose the session that best fits your schedule)
 \n\nThis course provides an overview of incident management in ServiceNow.
 \n\n\n	How to locate incidents assigned to you or your team\n	How to acknowl
 edge\, work on\, and resolve an incident\n	How to create an incident from a
  ticket\n\n
DTSTART:20260313T180000Z
DTEND:20260313T193000Z
SUMMARY:ITM 319 - Incident Management
URL:https://www.mcgill.ca/it/channels/event/itm-319-incident-management-340
 074
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