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UID:20260415T213424EDT-8119SSvgdI@132.216.98.100
DTSTAMP:20260416T013424Z
DESCRIPTION:NOTE: These sessions are available ONLY to IT Services Units.\n
 \nTarget Audience: All IT Services staff.\n	Prerequisites: None.\n	Duration:
  2 hours\n	Course format: Workshop\n\nRegister now (Courses are given appro
 ximately once a month)\n\nThis course provides an overview of the knowledg
 e management process in ServiceNow. Topics covered include:\n\n\n	How to pr
 opose new knowledge\n	How to flag an article\n	How to approve publication of
  new knowledge\n	How to manage Knowledge Review Tasks (KRTs) for annual aud
 it\n	Article templates\n	Dashboards and reports for Knowledge Management\n\n
DTSTART:20250109T150000Z
DTEND:20250109T170000Z
SUMMARY:ITM 331 - ITSM Knowledge Management
URL:https://www.mcgill.ca/it/channels/event/itm-331-itsm-knowledge-manageme
 nt-333712
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