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Problems with Xerox printers – related to “Xerox Accounting” setting

Published: 6 Jul 2011

Yesterday afternoon we discovered that some departmental Xerox printers, which required “Xerox Accounting”, had the “accounting” setting disabled on the print server; print jobs sent to these printers were deleted without being processed.

To remedy the problem, ICS Service Desk consultants re-enabled the “accounting” settings for those printers that were identified.

If you are experiencing problems printing to a Xerox printer, please notify the ICS Service Desk (support [dot] ist [at] mcgill [dot] ca, 514-398-3398).  State the location of your printer and, if possible, the printer name (e.g., Sherbrooke688_500_1).

We apologize for any inconvenience to you.

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