IT Request and Support Forms

Please click the appropriate category and select the appropriate form below.

Accounts for Guests, Affiliates, Resources (shared) and Service Providers

Need guest WiFi for Internet access only? Now guests can sign in themselves.
Create a Guest Network Account for access to Internet and other McGill resources - create accounts for 1 to 20 guests
Apply for / Renew a Resource Account
Apply for / Renew McGill Username & Email for affiliates
Request a Room Booking Account

Request/renew a McGill ID # and ID card for a McGill Service Provider (on contract):
MSP request form - English
MSP request form - French

Audiovisual Requests (Display Screen & Event Recording)

Call Center Management

Document Management Solutions (D2, Webtop)

Educational Technologies (myCourses ...)


End-User Computing (Hardware & Software)

Requests for PC Desktop and Windows file server support
The following form is to be used by authorized members of units that have an SLA with IT Services for desktop support:
ICS Desktop Service Request

NOTE: The following forms are no longer available. The best way to get service for an IT problem is to call 514 398-3398. Thank you for your cooperation.
Hardware problem
Software problem
Virus problem
Other PC Desktop issues

File Servers & Hosting

For IT Services Staff only

EAS Portfolio Requests

EAS Portfolio Request Form (for authorized users)
If your request is for new development or an enhancement, please download and complete the IT Business Needs Statement (Word doc) first; then attach it to your EAS Portfolio Request.

myMcGill & Other Systems (e-Elections)

Minerva, Banner, Data Warehouse and Imaging

Phone and Network

Printing (uPrint) & Software Licensing

uApply (Graduate Admissions System)

Video @ McGill

Web Management

Wireless & Virtual Private Network (VPN)

Other issues

If you do not find your issue listed in one of the forms above contact the IT Service Desk by:

  • Email: ITSupport [at]
  • Phone: (514) 398-3398
  • Support hours

If you are experiencing a computer problem or your request is time sensitive, please call the IT Service Desk at (514) 398-3398.

Important notes:

  • You must provide a valid McGill ID when you fill in one of our forms, unless otherwise specified. In some cases, you will also need to log in with your McGill Username and McGill Password.

    If your request involves a service that is not within the mandate of IT Services, we will refer you, if possible, to the most appropriate support unit.
  • Our forms have scripts and/or ActiveX components that run in the browser in order to gather information about your system configuration. With this data, we can better help you resolve problems you are reporting to us. Please make sure you allow all content to run if you get security warnings.