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Convert a Resource Account to a Shared Mailbox

Before submitting this form, familiarize yourself with the differences between resource accounts and shared mailboxes.

  • This form may be used by the sponsor of a resource account to request conversion of a resource account to a shared mailbox.
  • The new shared mailbox will have the same email address as the resource account.
  • Existing mailbox contents will be preserved (messages, calendar items, rules, etc.)
  • Sponsors of the shared mailbox will be able to add/remove members using the Group Manager tool (Windows only) or request changes from the IT Service Desk , if they cannot use the Group Manager.
  • When creating the mailbox we will take into account any special permissions set on the resource account, and validate with the sponsor before implementing them in the shared mailbox.