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IT Security Alert: Phishing Scam - "Suspicious sign in prevented"

A phishing attempt is circulating, with the Subject line: "Suspicious sign in prevented", and Sender: "McGill University". A sample email is shown below.

Please delete this email immediately! It does NOT come from a McGill source.

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Published: 11 Feb 2014

Phishing Scam - "IT SERVICE HELP DESK"

A phishing attempt is circulating, with the Subject line: "IT SERVICE HELP DESK".  A sample email is shown below.

Please delete this email immediately! It does NOT come from a McGill source.

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Published: 11 Feb 2014

Centerstage issue when editing documents using the plugin

If you are editing documents using the plugin in CenterStage, you may get a plugin timeout when you try to upload the latest version.

The workaround is to close all browsers, then login to CenterStage and import the latest version of the documents from your computer (they should be located under C:\Users\yourusername\Documentum\Checkout).

Published: 4 Feb 2014

CenterStage issue when going to user preferences

Some users are getting an error message when they try to access their preferenes.

Published: 4 Feb 2014

CenterStage issue with search

The search in CenterStage is not working. When users go to the search they will see the following error message: "An internal error occurred on: CMS_ADMIN, contact your administrator".

Published: 4 Feb 2014

uPrint Anywhere via email on your mobile

uPrint Anywhere is an email-based solution that allows McGill faculty, staff and students to print from mobile devices or laptops and pick up the documents at any uPrint device on campus. No applications or printer drivers are required.

You need to set up your McGill email account on your device or sign into Outlook Web Access App with your McGill email credentials (first [dot] last [at] mcgill [dot] ca).

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Published: 3 Feb 2014

uPrint issues

Issues have been reported with uPrint, the campus-wide printing service. Some users will get a server error when attempting to send or release print jobs. 

IT Services is working to resolve the problem as quickly as possible.

We appreciate your patience.

Published: 31 Jan 2014

Fraudulent email purportedly from Canada Revenue Agency

A fraudulent email, appearing to come from Canada Revenue Agency, has made its way to the listserv for Macdonald Campus Graduate Students' Society.

If you have received this email, please Delete it immediately! Do not click on the link.

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Published: 24 Jan 2014

Fraudulent "tax refund" email purportedly from Canada Revenue Agency

A fraudulent email, appearing to come from Canada Revenue Agency, has been sent to some McGill email addresses.

If you have received this email, please Delete it immediately! Do not click on the link or the picture.

 

Published: 24 Jan 2014

Windows XP support coming to an end

On April 8, 2014, Microsoft will officially end support for Windows XP. In consequence, McGill IT Customer Services (ICS) will also stop supporting Windows XP at that time. Over the past year and a half we have been actively upgrading centrally-supported computers on campus to Windows 7, and we have encouraged LAN administrators in non-centrally supported units to do the same....

Published: 22 Jan 2014

Resolved: uApply (Graduate Admissions System) - experiencing intermittent problems

Status update - 9:50 am, January 22, 2014: The intermittent access issues have now been resolved.

During periods of heavy usage on the uApply system, you may experience problems logging in, or your active session may expire unexpectedly. The technical team is working to resolve the issue.

We apologize for any inconvenience.

Published: 14 Jan 2014

PC Renewal Program is Back!

The PC renewal program is an initiative to retire outdated computers and update McGill's computer fleet to meet the University's ongoing computing needs. Due to financial constraints, this program has had limited funding for the last two years. IT Services has now received funding to bring the computer fleet up to date.

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Published: 8 Jan 2014

Problems reported when scanning documents on Xerox devices

It has been reported over the last few months that scanning documents on Xerox machines may generate PDF documents where numbers may be incorrectly transferred from the original document. After testing, it appears that the issue is not affecting the uPrint machines installed at McGill, as these machines are set up differently than on the machines where the problem was discovered....

Published: 19 Dec 2013

Resolved: Problem with Lync telephones on campus

Status update - Tuesday, Dec. 17 at 11:44 am:  This Lync issue reported earlier has now been resolved.

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Published: 17 Dec 2013

Recent changes to look & feel of Office 2013 for McGill users

If you use Microsoft Office 2013, you may have noticed a few changes this past week:

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Published: 16 Dec 2013

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