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Wireless unavailable at Roddick Gates & Crossroads

Due to construction at the downtown campus, wireless coverage is unavailable at the Roddick Gates and the Crossroads (the main entry road and the road in front of the Three Bares statue).

Published: 11 Jul 2017

RESOLVED: Downtown campus - telephones are now functioning

July 12, 2017:

IT Services have made the necessary repairs to the telephone system. All users will now have full access to their telephones.

ORIGINAL message: July 10, 2017:

Telephones situated in the north west section of the downtown campus are not functioning.

Technicians should have the problem resolved tomorrow. We apologize for the inconvenience.

Published: 10 Jul 2017

RESOLVED: uPrint Anywhere service is now available

Update - July 4, 4:00 pm: The uPrint Anywhere issue has been resolved.

Original announcement- July 4, 12:50 pm:

uPrint Anywhere is a sub-service of uPrint which allows students, faculty and staff to send print jobs via email from any computer, laptop, or mobile device to a uPrint device on campus.

Note: Print jobs sent directly to uPrint via desktop computers using the uPrint drivers are not affected.

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Published: 4 Jul 2017

Malicious email from compromised McGill account - subject: "McGILLS"

There is a malicious email circulating which comes from a McGill professor's account, which was compromised. It says that the sender has "shared an Important Document ..." and contains a link to OPEN FOLDER. See an example of this message below.

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Published: 3 Jul 2017

Password reset required for resource accounts

Sponsors of McGill resource accounts were notified in May and asked to reset the passwords of those accounts by May 24.  Any resource account passwords which were not changed since March have now been reset by IT Services and the accounts will not be accessible until the passwords are changed.

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Published: 21 Jun 2017

RESOLVED: myMcGill portal now available

Update - July 3, 2017: The myMcGill portal issues have been resolved.

Original announcement- June 20, 2017:

The myMcGill portal is presently down, and will be unavailable for the duration of the upcoming holiday long weekend. IT Services is investigating the cause of this issue. We apologize for the disruption of service.

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Published: 20 Jun 2017

RESOLVED: FAMIS now available

Update - June 15 at 4:15 pm: The issues affecting FAMIS have been resolved. You should now be able to access the system.

Original announcement- June 15 at 3:00 pm:

Access to the Facilities and Space Management System (FAMIS) is currently unavailable.

IT Services' staff is investigating the issue; we apologize for any inconvenience this may cause.

Published: 19 Jun 2017

RESOLVED: myMcGill portal now available

Update - July 3, 2017: The myMcGill portal issues have been resolved.

Original announcement- June 15, 2017:

The myMcGill portal is currently unavailable. IT Services is investigating the cause. We apologize for the disruption of service.

In the meantime, please see alternate links for access to services.

Published: 15 Jun 2017

Maintenance of McGill backup system, Thursday, June 15, from 9:00am to 4:00pm

Please note that the backup system will be unavailable on Thursday June 15, 2017 from 9:00 am to 4:00 pm for maintenance. The backup system will not be available for file backups or restores during this period.

Published: 15 Jun 2017

Phishing scam: "Library Account"

There is a phishing email circulating advising customers that their library account has expired and that they must click on a fraudulent link in order to reactivate it. See an example of this phishing message below.

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Published: 8 Jun 2017

Phishing scam: "RE: Timely Warning"

There is a phishing email circulating asking customers to click on a link to restore their email access. See an example of this phishing message below.

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Published: 31 May 2017

Upcoming email changes to take advantage of Office 365 - June through Fall

Starting in June and continuing into the fall, McGill IT Services will be making the following changes to optimize our email processes and gain the full benefits of moving to Email on Office 365:

1) New management of redirects

Starting mid-June, all users will have a new way to self-manage redirects from their @mail.mcgill.ca and @mcgill.ca email addresses to other email services (e.g., Gmail, Yahoo, Hotmail, or McGill departmental servers).

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Published: 24 May 2017

Phishing scam: "Subject: Please find payment made in error and circle back"

There is a phishing email circulating to users about a payment made in error to them. The email provides a link to download an attachment. See an example of this phishing message below.

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Published: 23 May 2017

myCourses upgrade has new look, consistency across devices

On Monday, May 29, at 7:00 am, myCourses will be upgraded to provide a more consistent user experience across computers, tablets, and mobile devices. There will be no downtime associated with this upgrade.

The changes are primarily cosmetic and will not impact functionality. The most noticeable changes include:

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Published: 18 May 2017

McGill Password change required again for targeted users

Targeted users may receive an email from IT Announcements, advising them to change their McGill Password again by May 24th, 2017. This requirement applies to individuals whose current password is identical to the one they had before the mandatory password change in March 2017.

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Published: 17 May 2017

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