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IT will go phishing to improve awareness about scams

Each year, the McGill community is targeted by hundreds of phishing emails, many of which can be hard to recognize and identify.

Published: 11 Sep 2014

Resolved: Login issues with Banner (INB)

2:50 pm update: Users should no longer experience problems logging in to Banner. 


Some users cannot log in to Banner (INB). When attempting to do so, they get the following error message: "The application failed to run. There was an error while executing the application.".

IT Services is investigating; we apologize for the inconvenience.

Published: 11 Sep 2014

IT Security Alert: Phishing Scam - "ITS Helpdesk Admin Notification#"

A phishing attempt is circulating with the subject line: "ITS Helpdesk Admin Notification#". It contains a link that you should not click on. A sample of the email is shown below.

Published: 10 Sep 2014

Centerstage issue - unable to access spaces

Update - Sept. 10, 10:48 am:The issue reported below is intermittent.  If you don't see your Centerstage spaces, please try logging out and back in.

Original announcement - Sept. 9, 2014:Some users are unable to access their spaces in the Centerstage Content Management System after signing in.   IT Services is working to resolve the issue.  Thank you for your patience.

Published: 8 Sep 2014

Students: did you change your McGill Password after Heartbleed?

If you didn't change your McGill Password after the Heartbleed vulnerability was announced earlier this year, we strongly encourage you to do so. Take advantage of the increased password length and create a more secure McGill Password without delay!

Instead of being restricted to EXACTLY 8 characters in length, you can now create a password that is 8 to 18 characters in length.

Published: 5 Sep 2014

Internet Explorer prompts to install Java updates

Starting on September 9, 2014 Internet Explorer will begin prompting users to install the most recent version of Java when they attempt to access sites that use the Java plugin. This type of prompt is already present in Chrome and Firefox.

Published: 2 Sep 2014

TrueCrypt users: migrate your data

The development of TrueCrypt ended in May after Microsoft terminated support of Windows XP. If you currently use TrueCrypt, you should migrate any data encrypted by TrueCrypt to encrypted disks or virtual disk images supported on your platform. Please note that IT Services can only support TrueCrypt and other encryption tools on a best-efforts basis.

Published: 28 Aug 2014

IT Security Alert: Phishing Scam - "general test speed"

A phishing attempt is circulating with the subject line: "IT" and containing the text "general test speed". It contains a link that appears to go to the IT Knowledge Base, but in fact goes to a completely different URL. A sample of the email is shown below.

Published: 25 Aug 2014

IT Security Alert: Phishing Scam - "ICT Service Desk"

A phishing attempt is circulating with the subject line: "ICT Service Desk". A sample of the email is shown below.

Published: 19 Aug 2014

Free Microsoft Office 365 ProPlus software for students

Starting today, August 19, McGill students have free access to the latest version of Microsoft Office 365 ProPlus, which includes Word, Excel, PowerPoint and other Office apps. You may download and install it on up to five compatible personal devices, including PCs, Macs, iPhones, iPads, and Android smartphones and tablets.

Published: 19 Aug 2014

IT Security Alert: Fraudulent email containing zip file attachment

A trojan is currently circulating in various email systems across the globe. Find a sample of the email below.

The email has a zip attachment and a subject line "New order 399749 from site."

Published: 18 Aug 2014

New uPrint prepaid card for faculty/department use

IT Services has introduced a new "uPrint Prepaid Guest Card" to be used by faculties or departments who wish to provide their casual staff or visitors with a prepaid card for the uPrint service. They are available in fixed amounts of $30 and $50 (tax included). These cards are not refundable nor refillable.  Once the card is depleted, a new one must be purchased.

Published: 11 Aug 2014

IT Security Alert: Phishing Scam - "Login Error Detected"

A phishing attempt is circulating with the subject line: "Login Error Detected". Two samples of the email are shown below.

Published: 7 Aug 2014

Microsoft Office 365 coming in August for all McGill students

If you’re a McGill student, in August you’ll have free access to download and use Microsoft Office 365 ProPlus on your PC, Mac, or iPad.  

The Office 365 ProPlus subscription license for students includes:

Published: 31 Jul 2014

IT Security Alert: VoiceMail Phishing Scam - Several attempts are circulating with an attached .zip file

Several phishing attempts are circulating from different senders with different file attachment names. A sample email has the subject line: "You have received a new VoiceMail". Find a sample of this email below.

Published: 24 Jul 2014