Yesterday afternoon we discovered that some departmental Xerox printers, which required “Xerox Accounting”, had the “accounting” setting disabled on the print server; print jobs sent to these printers were deleted without being processed.
To remedy the problem, ICS Service Desk consultants re-enabled the “accounting” settings for those printers that were identified.
If you are experiencing problems printing to a Xerox printer, please notify the ICS Service Desk (support.ist [at] mcgill.ca, 514-398-3398). State the location of your printer and, if possible, the printer name (e.g., Sherbrooke688_500_1).
We apologize for any inconvenience to you.