New IT support ticketing system is live today!

News

McGill IT Services is happy to announce that we have successfully launched the new IT support ticketing system in ServiceNow.

Most of the changes affect only internal processing of support ticket; however, those who contact the IT Service Desk will receive new email notifications, and the ticket reference numbers now contain letters as well as numbers.  For details, see the article: "New IT Support emails - what's changing with new ticketing system"

 

How to contact the IT Service Desk

Please continue to obtain IT support by:

Email: ITsupport [at] mcgill.ca
Webform: www.mcgill.ca/it/forms
Phone: 514-398-3398
Search the IT Knowledge Base: http://kb.mcgill.ca

NOTE: The old email address "ICS Customer Support (customersuppot.ist [at] mcgill.ca)" can be used to reply to existing tickets from the old system, but please DO NOT use that email address to send in new support tickets.