COMPLETED: Trend Micro OfficeScan upgrade July 17, 18, 19

News

IT Services has completed installing a new critical patch on McGill’s Antivirus server, Trend Micro OfficeScan, on all campus computers and laptops.


Original Message posted July 17, 2017

IT Services will be installing a new critical patch on McGill’s Antivirus server, Trend Micro OfficeScan, on all campus computers and laptops. Home computers are not affected.

The upgrade will be staggered and performed on one of the following days:

  • Monday, July 17, at 5:30 pm
  • Tuesday, July 18, at 5:30 pm
  • Wednesday July 19, at 5:30 pm

While the Trend Micro OfficeScan antivirus client is being upgraded, your computer may display some warning messages. These warning messages should only appear for a brief moment during the upgrade process (10-15 minutes) and can be ignored.

When the Trend Micro OfficeScan icon reappears and there are no further warning messages, computers are again protected from viruses and other malware.

If you have any questions, please contact the IT Service Desk. For information on using antivirus software to protect your personal computer(s), visit the IT Knowledge Base.