ITM 320 - Request Fulfillment

Tuesday, April 2, 2024 14:00to15:30

NOTE: Due to the pandemic, this course will be held remotely, via Webex or MS Teams. You will be provided information on how to attend once you register.

NOTE: These sessions are available ONLY to IT Services Units.
Target Audience: All IT Services staff
Prerequisites: None
Duration: 1.5 hours

Course format: Workshop Register (Choose the session that best fits your schedule)

This course provides an overview of request fulfillment in ServiceNow.

  • How to locate tasks assigned to you or your team
  • How to acknowledge, work on, and close a task
  • How to create a request from a ticket
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