IT Training - Request Fulfilment and Incident Management (ITM 322)

Event

Sherbrooke 688 Room 423, 688 rue Sherbrooke Ouest, Montreal, QC, H3A 3R1, CA

NOTE: These sessions are available ONLY to IT Services Units.
Target Audience: All IT Services staff.
Prerequisites: None.
Duration: 2.5 hours
Course format: Workshop  (Choose the session that best fits your schedule)

This course provides an overview of incident management and request fulfillment in ServiceNow. Topics covered include:

  • Locating and resolving incidents assigned to you or your team
  • Locating and fulfilling service requests assigned to you or your team
  • Locating and closing tickets assigned to you or your team
  • Sending out major incident alerts