NOTE: These sessions are available ONLY to IT Services Units.
Target Audience: All IT Services staff.
Duration: 2.5 hours
Course format: Workshop (Choose the session that best fits your schedule)
This course provides an overview of incident management and request fulfillment in ServiceNow. Topics covered include:
- Locating and resolving incidents assigned to you or your team
- Locating and fulfilling service requests assigned to you or your team
- Locating and closing tickets assigned to you or your team
- Sending out major incident alerts