IT systems unavailable/issues; IT Alerts; IT Announcements

Upgrade successful - Data Center firewall upgrade: Saturday, July 18, from 6:00 a.m. to 6:30 a.m.

Published: 13 July 2026

UPGRADE SUCCESSFUL:...

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RESOLVED: Some WMS sites offline

Published: 23 June 2026

Updated message - June 23, 2026 at 12:00 p.m....

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RESOLVED: Microsoft 365 Copilot Chat – Unable to submit prompts error message

Published: 15 June 2026

Microsoft is currently investigating an issue affecting Microsoft 365 Copilot Chat. Some users may be unable to submit prompts and may receive a "Something went wrong" error....

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Resolved: Minerva currently unavailable

Published: 10 June 2026

Minerva is currently unavailable. Users attempting to access the site may encounter a "Site Unavailable" message. There is currently no workaround available. Our team is investigating the issue and...

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Service Restored: REDCap System is back online

Published: 2 March 2026

Update: ...

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Department and University Information

IT Services

Mail | Shipping
680 Sherbrooke St. West, Suite 1600, Montreal, Quebec, Canada, H3A 2M7

Walk-in | IT Support
McLennan Library, 3459 McTavish St.

How to reach the IT Service Desk
How to request IT equipment loans

McGill University is located on land which has long served as a site of meeting and exchange amongst Indigenous peoples, including the Haudenosaunee and Anishinaabeg nations. McGill honours, recognizes and respects these nations as the traditional stewards of the lands and waters on which we meet today.

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