IT Announcements

RESOLVED: Issues with Jira Service Desk

Published: 3Dec2021

UPDATE: The issue affecting Jira Service Desk has been resolved and service restored to normal. We thank you for your patience....

NEW: SharePoint Online cloud file storage solution

Published: 22Nov2021

SharePoint is not new... if you’re using Microsoft OneDrive, Teams or Forms, you are already using SharePoint! It’s the file storage platform behind these Microsoft 365 tools....

Skype for Business messaging ends Oct 15 – switch to MS Teams

Published: 5Oct2021

Faculty and staff members: If you are still using Skype for Business "On premise" for text messaging and video/audio calls, please switch to Microsoft Teams, the recommended application for...

Congratulations to the grand prize winner!

Published: 15Oct2021

Congratulations to Mehak Khanna, winner of the IT Virtual Student Fair Apple Watch Giveaway! Mehak was randomly selected from a list of McGill students who attended the IT Virtual Student Fair on...

IT Support site new feature: live chat!

Published: 26Aug2021

Our IT Support site offers a range of self-service options where you can find answers to many IT-related questions: How-tos, FAQs, known issues, etc.

New Teams meeting recordings saved in OneDrive / SharePoint as of August 16, 2021

Published: 9Aug2021

Starting August 16th, all new Teams meeting recordings will be saved to OneDrive for Business and SharePoint Online instead of Stream....

New URL to access myProgress

Published: 18Jun2021

On June 22, 2021, IT Services will change the URL of myProgress (degree progress tracking) for students....

Returning to campus with 2FA: I changed my mobile device and/or number

Published: 27Aug2021

Are you returning to McGill from another province or country?  Did you recently get a new device or change your phone number?  If your McGill account is enabled with two-factor authentication (2FA)...

“Vacation policy” - simulated phishing exercise to raise awareness of cyber fraud

Published: 14Jun2021

Each year McGill users receive thousands of fraudulent email messages requesting that they click a link or download a file – this is known as “phishing”. Many people fall victim and provide...


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