Summer Office Hours (June 3 - August 30)

Monday - Friday: 9am-4:30pm

Closed for Lunch: 12-1pm


**ISS will be closed Thursday, July 18th for a staff event**


Cancelling your insurance policy

General information

McGill's International Student Health Insurance Plan is compulsory for all international students, except in rare situations where exemptions may be granted. However, your health insurance coverage may be cancelled if you:

More information about these situations can be found below. For a detailed explanation of the cancellation process, contact ISS.

Reasons for cancelling

Graduation from McGill

When you graduate, you may be eligible for a term-based prorated refund, and you must request your refund in writing by [at] (e-mail):


  • January 30 for a refund for the Winter and Summer semester.
  • May 30 for a refund for the Summer semester.


Withdrawal from McGill/Inactive status

If you withdraw from McGill or your status at McGill becomes inactive, your coverage will end and your student account will be adjusted to include a term-based pro-rated refund of your insurance premiums. If the date of your withdrawal is before the Registrar's Web withdrawal deadline, you will receive a full prorated refund of insurance premiums paid. If the date of your withdrawal is after the Registrar's Web withdrawal deadline, you will receive a partial refund. Please note that if any claims were made during term in which you withdraw, we will not be able to process a refund for that term. If you have been granted a leave of absence, please check with your Faculty to determine how your status will be affected.

For information on withdrawal deadlines, please click here.


Permanent resident status

If you become a Canadian permanent resident in a given term you will be eligible for a refund for the future term(s) within the current academic year.   In order for your coverage to be adjusted, you must send your record of landing and/or your Quebec Medicare card/letter to ISS by [at] (e-mail).