Winter Office Hours

Monday - Friday: 9am-5pm

Closed for Lunch: 12-1:30pm


Drop-In Hours

Please Note that ISS does NOT provide advising on Permanent Residence (PR). If you are interested in applying for PR, please consult our Permanent Residence information and resource page.


Brown Student Services Building 3600 rue McTavish













Students are seen on a first come, first served basis. No appointments are necessary.

BEFORE your drop-in appointment, please:

  1. Do your research by consulting relevant sections of the ISS website
  2. Bring all relevant documentation (e.g. Passport, CAQ, Study Permit, etc.) 

Note: Mac Students are not limited to the scheduled immigration advising schedule at MAC. You can call or email ISS directly to schedule a phone call or Skype appointment with an advisor during downtown drop-in hours.

When should I see an Advisor?

If you were unable to find the answers to your questions on the ISSImmigration Canada (IRCC), or Immigration Quebec websites, or if you have a particularly complex problem, you are welcome to meet with one of our International Student Advisors.



Who can see an Advisor?

All undergraduate and graduate degree students, exchange students, visiting students, post-doctoral fellows, and other students who have opted in to Student Services fees

NOTE: Continuing Studies students must contact the School of Continuing Studies.(* Unless they have opted in to Student Services fees)