Summer Office Hours (June 3 - August 30)

Monday - Friday: 9am-4:30pm

Closed for Lunch: 12-1pm


**ISS will be closed Thursday, July 18th for a staff event**


Drop-In Hours

Please Note that ISS does NOT provide advising on Permanent Residence (PR). If you are interested in applying for PR, please consult our Permanent Residence information and resource page.



Before meeting with an advisor, please:

  • Consult the ISS website pages that are relevant to your questions/concerns
  • Bring relevant documentation (ex. Passport, CAQ, Study Permit, supporting documents etc.)

Drop In Advising: MORNINGS ONLY

Students are seen on a first come, first served basis during the drop-in hours (9:30am - 11:00am).


Advising Appointments: AFTERNOONS ONLY

Afternoon advising (1:30pm - 3:30pm) is by appointment only. To schedule a 30-minute appointment, you must call ISS at (514) 398-4349 or visit ISS during our office hours, Monday to Friday, 9am to 12pm and 1:30pm to 5pm.

Appointment policy:

Your appointment is scheduled for 30 mins. Please arrive for your appointment 15 mins prior and check in with the ISS front desk.

Cancellation policy:

ISS is committed to providing all international students with exceptional service. If you need to cancel your appointment, please contact ISS by email or phone at least 24 hours before your appointment. When a student cancels or does not show up for the scheduled appointment, without giving 24-hours notice, they prevent another student from being seen.

Summer Hours

ISS Summer hours at Mac

Note: Mac Students can call or email ISS directly to schedule a phone call or Skype appointment with an advisor during downtown drop-in hours.


When should I see an Advisor?

If you were unable to find the answers to your questions on the ISSImmigration Canada (IRCC), or Immigration Quebec websites, or if you have a particularly complex problem, you are welcome to meet with one of our International Student Advisors.


Who can see an Advisor?

All undergraduate and graduate degree students, exchange students, visiting students, post-doctoral fellows, and other students who have opted in to Student Services fees

NOTE: Continuing Studies students must contact the School of Continuing Studies.(* Unless they have opted in to Student Services fees)