Understaffed airlines are less able to recover from delays

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Published: 17Nov2022

The return of mass air travel has encountered some turbulence, to say the least. Lengthy delays and lost luggage are ubiquitous, even as air travellers often pay a premium for flights. At least 240 WestJet flights were recently cancelled as a result of a system outage caused by a computer problem at a data centre, and when delays like this occur, airlines are less able to cope with them than they were in pre-COVID times. They are understaffed, and overwhelmed.

“It stresses the system,” says Prof. Karl Moore, “and there is a lack of resources to handle these delays.”

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