Karl Moore

Both music and business demand improvisational skills and collective action

Published: 12 January 2023

Even if executives solicit employee feedback, they don’t necessarily have the skills to enter into a dialogue about it. Being able to think on your feet is an important skill in a leader, and Prof....

Employee scheduling system contributed to major Southwest Airlines service disruptions, but company is likely to survive

Published: 12 January 2023

When things went downhill for Southwest Airlines, they went downhill fast. During the 2022 winter holiday travel period, the Dallas-headquartered airline cancelled 6,500 flights in just three days....

Air Canada cuts Calgary-Saskatchewan service in profit-motivated move

Published: 11 January 2023

Air Canada is discontinuing direct flights between Calgary, and Saskatchewan’s two largest cities. The move will leave travellers from Regina and Saskatoon with fewer options, but is a savvy...


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