If the employee has been paid on Workday, when they go on leave or their job ends, the Business process initiated by their unit prompts ROE data to be generated. The employee can expect their ROE to be loaded digitally to Service Canada 5 days after their last pay.
If the former employee was only paid through Banner, they need to have their unit send an ROE request to HR confirming their start date, end date, and most importantly, the reason for interruption of earnings. ROEs for earnings in Banner will be created directly on Service Canada.
In either case, the employee must retrieve their ROE by accessing their "My Service Canada Account".