Staff Development Courses

Staff Development Courses McGill University

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Staff Development Courses

For a listing of courses offered by Financial Services, consult their Knowledge Base Page.

To register, view your current registration status, or cancel your registration for a course, please sign in using your McGill ID and Minerva PIN. If you do not know your ID and PIN, please contact IST Customer Support Help Desk at 398-3398.

OD - Organizational Development module

Lunch & Learn: Service Excellence in Your Workplace

Duration: 0.25 days
Cost: $0
Course objectives:
Come and explore what client service is with us and learn best practices directly from your peers! Learn more about how Service Excellence has contributed to McGill’s success and how to best apply it in our workplace, recognize it and embed it in our day-to-day interactions.
Research proves that 54% of millennials stop doing business because of poor client service (Conversion 2017). We need to practice client service in our daily interactions in order to be a service-oriented workplace that addresses the evolving needs of a very diverse community

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