Staff Development Courses
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LEAD - Leadership module |
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Listening & Effective Communication (For Clerical & Technical Staff) |
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| Duration: | 1 days |
| Target population: | All clerical and technical staff |
| Cost: | $0 |
| Course objectives: | |
| A key component of effective leadership (and expression of Emotional Intelligence) is Listening and Effective Communication. Our capacity to build a bridge with diverse others hinges on our ability to seek to understand and to be understood. In this one-day workshop, participants will: • Gain insight into their listening, interaction, behavioural styles, and associated impact on others; • Know how to identify and overcome listening barriers, reduce conflict and improve performance in the workplace; • Know when to employ various communication styles to best address the needs at hand (e.g. extracting factual information, exploring ideas, etc.) • Improve interactions with stakeholders through a renewed confidence in communication strategies. For more information, please contact us at Organizational Development: OD.HR@McGill.ca. |
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