Staff Development Courses

Staff Development Courses McGill University

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Staff Development Courses

For a listing of courses offered by Financial Services, consult their Knowledge Base Page.

To register, view your current registration status, or cancel your registration for a course, please sign in using your McGill ID and Minerva PIN. If you do not know your ID and PIN, please contact IST Customer Support Help Desk at 398-3398.

OTH - Other Training Modules

De-escalating Potentially Violent Situations

Duration: 1 days
Target population: Administrative & support staff with a frontline role with external and internal customers
Cost: $50 (Course includes participant manual. No food is included in this training)
Course objectives:
This workshop is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication. The training will explore how anger and violence interplay, including opportunities for self-assessment of personal styles. Participants will develop a clear understanding of how to assess the potential for violence and respond with a diverse set of interpersonal tools and strategies designed to defuse potentially violent situations.

Calendar

Module Course Duration Start Date Registration
OTH De-escalating Potentially Violent Situations 1 day Oct 23, 2019 Please sign in to register
Maximum Number of Participants 14
Time W: 0900-1530
Comment Please note that there is no food or coffee offered during this session. One hour will be given for lunch and 2 short breaks of 15 minutes will be scheduled throughout the day. This location has wheelchair access but the bathrooms are not accessible to wheelchairs. The closest accessible washrooms are located nearby at Brown building.
OTH De-escalating Potentially Violent Situations 1 day Nov 13, 2019 Please sign in to register
Maximum Number of Participants 14
Time W: 0900-1530
Comment Please note that there is no food or coffee offered during this session. One hour will be given for lunch and 2 short breaks of 15 minutes will be scheduled throughout the day. This location has wheelchair access but the bathrooms are not accessible to wheelchairs. The closest accessible washrooms are located nearby at Brown building.

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