Staff Development Courses

Staff Development Courses McGill University

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Staff Development Courses

For a listing of courses offered by Financial Services, consult their Knowledge Base Page.

To register, view your current registration status, or cancel your registration for a course, please sign in using your McGill ID and Minerva PIN. If you do not know your ID and PIN, please contact IST Customer Support Help Desk at 398-3398.

OTH - Other Training Modules

De-escalating Potentially Violent Situations

Duration: 1 days
Target population: Administrative & support staff with a frontline role with external and internal customers
Cost: $50 (Course includes participant manual. No food is included in this training)
Course objectives:
This workshop is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication. The training will explore how anger and violence interplay, including opportunities for self-assessment of personal styles. Participants will develop a clear understanding of how to assess the potential for violence and respond with a diverse set of interpersonal tools and strategies designed to defuse potentially violent situations.


Module Course Duration Start Date Registration
OTH De-escalating Potentially Violent Situations 1 day May 23, 2019 Please sign in to register
Maximum Number of Participants 16
Time Thursday 900-1600
Comment No food is included in the workshop. The workshop starts promptly at 0900. One hour is allotted for lunch.

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