Staff Development Courses

Staff Development Courses McGill University

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Staff Development Courses

For a listing of courses offered by Financial Services, consult their Knowledge Base Page.

To register, view your current registration status, or cancel your registration for a course, please sign in using your McGill ID and Minerva PIN. If you do not know your ID and PIN, please contact IST Customer Support Help Desk at 398-3398.

LDP - Leadership Development Program

LDP Electives - Leading with Service Excellence

Duration: 1 days
Cost: $0
Course objectives:
***THIS WORKSHOP IS FOR LDP PARTICIPANTS ONLY***

McGill University is putting client service front and center, promoting a “can do” attitude, simple user-friendly systems and empowered teams of service providers.

In this one-day workshop, participants will learn how to:
• Foster, develop and apply the skills necessary to ensure client satisfaction in their units
• Cultivate a learning culture that encourages systematic and informal feedback from stakeholders on needs and expectations
• Establish service level agreements that align with evolving realities
• Support, develop and supervise their front-line service providers

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