Communication Tools FAQ

Last update: April 16, 2020 at 10:06 a.m.

If your question is not addressed below, please visit McGill’s Coronavirus page or email emf.support [at] mcgill.ca

How can I connect to McGill’s Virtual Private Network (VPN)?

Please visit the VPN Knowledge Base to connect to McGill's Virtual Private Network (VPN).

Please note that as of Tuesday April 7, 2020, connecting to McGill's VPN will require Two-factor authentication (2FA). To configure 2FA, follow the steps in the article: Two-Factor Authentication (2FA): Setup Instructions. If you do not have a smart phone, you will need to contact Central IT Service Desk.

What resources are available to students in order to work/learn remotely?

Please see McGill IT’s website, Working Remotely, which provides extensive information. For students adapting to learning remotely, Teaching and Learning Services has put together a suite of new online resources to help.

What resources are available to instructors in order to work/teach remotely?

Please see McGill IT’s website, Working Remotely, which provides extensive information. Teaching and Learning Services has put together a suite of new online resources for instructors on teaching remotely.

What tools should I use for virtual meetings or to enable collaboration?

Academic and support staff are asked to use the following tools for meeting and collaborating remotely:

  1. Zoom is available to all instructors for teaching and learning activities.Please be sure to follow the Zoom for Remote Teaching guidelines to prevent Zoombombing.
  2. MS Teams is recommended to all employees for all collaborative work (web conferencing, chat, etc.)   
  3. WebEx has just become available to employees for all Web conferencing needs.   


You can find more information under “Meeting and Collaborating Remotely” in the Tools and Resources section of the Working Remotely page

How can I add a digital signature to a Word or Excel document?

If you would like to add a digital signature line to your Word document, follow the steps described in the section Signature lines in Word and Excel

Note that without a Digital ID or Certificate, a digital signature will only guarantee the integrity the content at the time of signature.  If the document is modified after you sign it, your digital signature will be removed.  However, in many cases, this may be sufficient for your needs. 

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