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Unit 5

Receptionists Workbook Unit 4: Dealing with emotional patients

Communication Strategies: Inferencing

Cultural Notes: Understanding Emotional Patients

Here are some links to websites where you can learn more about the topics in the unit and further practice the different skills presented.

Online dictionaries:

Lists of common medical terms, including expressions of pain:

For more activities on conjunctions:

Return to Receptionist Workbook

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