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Unit 3

Receptionists Workbook Unit 3: Helping at the reception desk

Helping an Anxious Patient

Watch the video and click on the links below to download related exercises.

File 1_helping_an_anxious_patient.m4v

Helping an anxious Patient - Vocabulary [.pdf]

Something to Think About and Helping Mrs. MacIntosh [.pdf]

Admission Form Vocabulary [.pdf]

Helping an Anxious Patient - Cultural Note and Vocabulary Boost


Here are some links to websites where you can learn more about the topics in the unit and further practice the different skills presented.


If you need to practice vocabulary to direct a patient to a medical specialist.

Return to Receptionist Workbook

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