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Receptionists Workbook

The self-study workbook and accompanying audio and video documents present a variety of scenarios based on typical situations involving medical receptionists and clients. Language learners who view...

Unit 2

Checking Information on the Phone Listen to the audio file and click on the images below to get examples of questions found in the workbook.

Unit 3

Helping an Anxious Patient Watch the video and click on the links below to download related exercises.

Unit 4

  Here are some links to websites where you can learn more about the topics in the unit and further practice the different skills presented.

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