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03: Capitale-Nationale


Language Training Program, English as a Second Language


Agence de la santé et des services sociaux de la Capitale-Nationale



The Centre hospitalier universitaire de Québec, the CSSS Québec-Nord, the CSSS Vieille-Capitale, the CSSS Portneuf, the Institut universitaire en santé mentale de Québec, the Centre de réadaptation Ubald-Villeneuve, the Centre jeunesse de Québec, l’Hôpital Jeffery Hale


The service access objectives are: 1) to increase the human resources available to help guide English-speaking people through the network, particularly with regard to reception, clarifying their needs, defining the most appropriate response, and referring them to an appropriate department and 2) to improve communications and responses to various needs during a clinical intervention. With regard to developing staff skills, the goals are to make staff able to 1) understand requests for help from the English-speaking clientele and 2) respond to the requests made.


In Fall 2010, the Agency identified the training needs of the institutions that make up the Capitale-Nationale region's health and social services network for 2011-2012 and 2012-2013.


Reception (121), Health (375), Social (100)
Total: 596


  • Training activities:
    • Face-to-face teaching in Spring and Fall 2011 and 2012
    • Thirty hours of training per level (1-2-3-4-5-6 and advanced)
    • Planned for 58 groups averaging ten people per group
  • Skill maintenance activities:
    • Telephone Talking Service: 120 minutes per participant (15 minutes per session) with a professor from l’Université Laval.
    • Group activities, conversation, watching movies, reading newspapers, etc. Methods to be determined
    • The activities will take place annually after the group training
  • Learner evaluation: A placement test of about 60 questions will be given before the session in the form of an oral interview, either by phone or in person.  The trainer will perform a grammatical skills test at the start of the training and will administer a five-minute practical exam at mid-session.  At the end of the session, participants will be required to take written and oral exams.  These exams will help measure the learner’s progress between levels. 
  • Training materials: The training organization will adapt and use existing materials and also expects to develop original materials. Materials mentioned: grammar book provided by l’Université Laval, dialogue and workbooks, manuals produced by McGill (health and reception staff).

The courses will take place on the training organization’s premises.


The cost of parking permits will be reimbursed. 


L’Université Laval

BUDGET ALLOCATED FOR 2011-2013: $185,000


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