Delve: An Ethical, Human-Centred Approach to AI in Human Resources, with Matissa Hollister

Could Artificial Intelligence tools decide who gets hired or fired, who gets a raise, or who’s ready to be a mentor? Some already are, to varying levels of success, and it’s often difficult to discern their use value, let alone how to use them effectively and ethically, an arguable essential in HR. On the Delve podcast, Desautels Professor Matissa Hollister, lead author of the World Economic Forum’s Human-Centred Artificial Intelligence for Human Resources: A Toolkit for Human Resources Professionals, discusses how organizations can navigate and overcome the responsibilities and challenges they face when implementing AI in Human Resources.

“AI is a cutting-edge tool that encodes the status quo,” says Hollister. “The hope is that the toolkit will make organizations think more about why they're using AI in the first place. It's important to still allow the human to make the final decision, but also provide them with guidelines about how they should be using the system and how they need to also document their decision.”

For more insights, listen to the full interview with Professor Hollister on the Delve podcast.

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Bringing Insight to the Surface

Founded in 2019, Delve is the official thought leadership publication of McGill University’s Desautels Faculty of Management. Under the direction of Professor Saku Mantere, inaugural Editor-in-Chief, Delve features the latest in management thinking that stretches perspectives, sparks new ideas, and brings clarity to decision-makers at all levels and across sectors.