Thomas Dotzel

Professor Dotzel Wins 2013 Best Services Article Award

Published: 11Jul2014

Professor Thomas Dotzel has won the 2013 Best Services Article Award at the 23rd annual Frontiers in Service Conference held in Miami from June 26-29, 2014. The award comes from the American...

"Service innovativeness and firm value," Journal of Marketing Research

Published: 10May2013

Authors: Dotzel, Thomas; Shankar, Venkatesh; Berry, Leonard L. Publication: Journal of Marketing Research, April 2013 Abstract: