Until recently, the most common way that customers interacted with a company’s customer service was via human agents on the telephone, the web or a mobile app. But increasingly, customer service is...
Earlier this summer, from May 4th through May 9th, McGill’s Sustainable Growth Initiative (SGI) and Faculty of Law co-organised the 2025 McGill SGI Transformative Business Law Summer Academy (TBLSA).
If it feels like customer service chatbots are everywhere, it’s because they are. The worldwide chatbot market has grown from US$370 million in 2017 to about US$2.2 billion in 2024. But customers...
What does it mean to literate in the age of artificial intelligence? According to Kate Arthur (EMBA 2021) , literacy is about more than knowing how to read or write, it’s about having the tools to...
The emergence of e-commerce has made for a revolution in retail. Whenever you make a purchase online, you generate data, and that data allows for a higher degree of personalization.
Join us for an evening that brings together global leaders in sustainability and finance — Andrew Gonzalez and Heechung Sung — for a thought-provoking conversation moderated by Professor Sebastien...
Join us for a McGill MBA information session, where you'll gain an in-depth understanding of the MBA curriculum, faculty expertise, and the unique features that set our program apart....
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