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Clinician Transfer Requests

Counselling Services is here to provide you with the support you need to succeed in your studies. Sharing your feelings and experiences with a counsellor can be difficult and misunderstandings are not uncommon. Usually those misunderstandings are opportunities for discussion and growth. In exceptional circumstances, there may be cases where it is appropriate and valid to transfer to a different clinician. We take these situations seriously and take appropriate measures to resolve them - we want you to have a positive experience when using our services.

Requests for transfer may have an impact on our ability to serve you and your fellow students by increasing wait times and reducing the number of students we can serve. Please take a few moments to learn more about transfers and therapy before deciding your next steps.

The therapeutic relationship with your clinician isn’t like other social relationships and can be complex. Challenging your views and beliefs—which might be considered rude or judgmental in other social contexts—is a normal part of therapy. And the research shows therapy is even more beneficial when you encounter a misunderstanding and then repair it.

Like in any relationship there can be moments in therapy where you may feel like things aren’t working well with your clinician. For example, feeling misunderstood or feeling that you’re not “clicking”. What makes a therapeutic relationship different is that your clinician is ready and willing to talk about these issues. The research on therapy also shows that talking to your clinician about when things aren’t going well is a big part of what makes therapy work.

Why are you considering transferring from your clinician?

It's not a good fit personality-wise/"We don't click"

It's not uncommon for issues of fit to come up in treatment and an important part of making therapy work is having this discussion with your clinician. 

Recommended Next Step: Schedule a follow-up appointment with your clinician to talk about this. 

I don't feel like I'm progressing

One of the most important parts of benefiting from therapy is to have honest discussions about how you may (or may not) be progressing in therapy. Clinicians recognize that change can be challenging and they're ready and happy to discuss ways of adapting your wellness plan to help you start feeling better. 

Recommended Next Step: Talk to your clinician about how you feel like you're not progressing, that way the two of you can adjust your Wellness Plan so you can get more out of it.

I don't like my therapist's approach/I want to see a clinician that works from a specific approach

An important part of therapy is talking to your clinician about their treatment approach and the rationale behind it. Due to the high demand for services and our limited resources, we are unable to match students to a specific treatment approach.

Recommended Next Step: It is best to talk to your clinician about community referrals or to consult with the Order of Psychologists' therapists directly (

I had an upsetting experience with my clinician

We're sorry to hear that and we take your feedback seriously. If you have the capacity and willingness to do so, we would appreciate a brief summary of the details of this experience through our Transfer Request Form so that we can take appropriate action to ensure that everyone has a positive experience at Counselling Services. In some cases, we may speak with your clinician to get additional information. 

Next Step: Your request for transfer will be reviewed and Counselling leadership will get back in touch with you. Please note that there may be a wait time during this process. If you wish to speak to a professional sooner, you can do so through Empower Me at 1 (844) 741-6389 which is free through your student insurance coverage. 

Please note: To access services, you must be currently enrolled and paying the Student Services fee. The fee is automatically charged to the student account of undergraduate students, graduate students and postdoctoral fellows every fall and winter term. Certain other categories of students may opt to pay a fee to use the services.