Keep.meSAFE Program

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Discover the keep.meSAFE by Student Support Program, your 24/7 mental health support. Confidential counselling and resources tailored for you. Your well-being, our priority.

Screenshots of the keep.meSAFE app showing access to personalized mental health resources.

Key Features

  • 24/7 real-time counselling via chat and telephone
  • Scheduled appointments with the same counsellor via telephone, video, or in-person
  • Get matched with a counsellor based on gender, language, culture, identity, lived experience, and more
  • Peer-to-peer online global community



Get support for a wide range of issues:

  • Stress, anxiety, or depression
  • Relationship issues
  • Academic challenges
  • Loneliness or homesickness

How to access keep.meSAFE:

  • Download the App: Access support through the TELUS Health Student Support app.
  • Call: Reach out to counsellors anytime at 1-844-451-9700 or 001-416-380-6578 outside of CAD/USA.
  • Online: Visit for more information and resources.


A student wearing a backpack is overwhelmed thinking about future challenges
Screenshots of the keep.meSAFE app showing peer-to-peer community support resources
A student experiencing burnout holds their head in their hands


Accessing keep.meSAFE outside of Canada or the U.S.

  • Option 1: Chat with a counsellor through the Student Support app.
    Chatting through the app using Wi-Fi will not incur charges.
  • Option 2: Make an international call from your phone.
    You can always ask the intake coordinator to call you back so that you do not incur international charges.
  • Option 3: Call collect or reverse charge call.
    Please follow the specific calling instructions in your country. All international calls are live answered calls so we can accept any related charges.
  • Option 4: Call via wi-fi connection.
    Call using wi-fi via a wi-fi enabled phone.
Screenshots of the keep.meSAFE app showing access to support in multiple languages

We encourage our students to utilize this invaluable resource for support and guidance throughout their academic journey. At McGill University’s School of Continuing Studies, your mental health and well-being are our top priorities.

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