Getting Support
Technical Support
For technical questions related to Zoom, myCourses, equipment setup, etc., contact:
McGill Information Technology Helpdesk
- Phone: 514-398-3398
- Monday – Thursday: 8:00 a.m. to 7:00 p.m.
- Friday: 8:00 a.m. to 5:00 p.m.
- Email: itsupport [at] mcgill.ca
- Web: IT Knowledge Base
Recommended Equipment
- Windows 8 or higher, MAC OS X
- High-speed Internet connection (DSL, cable and fiber)
- Headsets with microphone (USB recommended)
- Webcam
- Latest versions of Firefox, Chrome, Edge or Safari
Although most course content is compatible with mobile devices using IOS or Android, the use of a computer is recommended.
Academic Support
McGill University and McGill School of Continuing Studies Guidelines for Remote Learning
Administrative Support