Desautels Faculty of Management news
Erik Nordstrom likes to boast about his employees going the extra mile at the upscale U.S. retailer that bears his name. … To monitor customer response, Holt recently launched a more beefed up, standardized customer-service survey, now tracking 4,000 customers a month rather than the previous 800 monthly, she said.
Jeff Rubin is a former chief economist at CIBC World Markets and a Canadian economist and author, who has been known for his unconventional and provocative economic forecasts. He resigned from his post in 2009 and since then has published a best-selling book Why Your World Is About to Get a Whole Lot Smaller: Oil and the End of Globalization.
The world has gone mad about regulation and the debate seems to be along one dimension: more of it, or less. In the face of oil company disasters and bankimg manipulation, the cry goes out for more regulation. In the face of stagnant economies and huge public debt, the cry is for less red tape.
An unprecedented level of joint planning, innovation, and action between academia, governments, civil society and the food industry is required to battle the ‘double crisis’ that world hunger and high obesity rates are causing, warn researchers.
Marketers spend plenty of time defending their brands against copycats, but it is not often that a product copycats itself. … Creating confusion with a more well-known product can be highly valuable for a competitor, said Chun Qiu, a marketing professor at McGill University, who focuses on the subject.
Rona Inc. (RON) investors anticipate a bidding contest to keep the home-improvement retailer in Quebec hands after it rejected an offer from Lowe’s Cos. that sent the shares to a record one-day gain. … “It’s not a surprising reaction, if you look at the history of Quebec’s position,” said William Polushin, a professor of international business at McGill University in Montreal.
Extracting biodegradable plastics from sludge. Raising food-grade crickets on household compost and turning them into high-protein flour. Using mobile diagnostics to deliver affordable hearing aids to children in developing countries.
Karl Moore of Desautels Faculty of Management at McGill University, speaks to John Wood, founder of Room to Read, an NGO focused on helping children do better in life through literacy and gender equality.
The Undergraduate Scholarship Committee is pleased to announce the winners of In-Course Student Prizes (for returning students). Please join us in congratulating these exceptional students:
McGill University Professor Henry Mintzberg and its management dean Peter Todd recommend getting a handle on your e-mail burden by tallying the number of e-mails or text messages you received during a given week; the portion of those messages for which some action on your part was required; and your send/receive ratio (the number of messages you sent divided by those you received).
Back in 2010, I suggested a radical solution for the housing crisis. It wasn't radical in the sense of it never having been done - and even done prominently in the US - but only in the sense that it was practiced a few centuries ago, and then forgotten.
“Mindfulness” is one of those unconventional ideas that is slowly moving into the mainstream. Executives used to view it as a practice seized upon by airy-fairy followers of charlatan yogis. But now it is common to recognize the benefits that mindfulness, and the meditation associated with it, can bring to people in the workplace.
Karl Moore of the Desautels Faculty of Management at McGill University, speaks to Jennifer Heil, one of Canada’s great Olympic athletes.
Prosperity happens when brains are matched with capital, and all sides are held accountable: the "brains", the "capital" and the "matchmakers". In every society and at all times one can raise capital either through private or government "matchmakers".
A senior aide to the prime minister is moving into a government affairs job with Air Canada, raising pointed questions about the strength of ethical rules governing the post-political lives of government staffers on Parliament Hill.