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IT Services news

Phishing Scam - "IT SERVICE HELP DESK"

A phishing attempt is circulating, with the Subject line: "IT SERVICE HELP DESK".  A sample email is shown below. Please delete this email immediately! It does NOT come from a McGill source. It is a fraudulent attempt to gain access to your personal information. McGill never solicits any such information by email. If you have already clicked on the link in this, email and submitted your personal information, you need to change your McGill Password as soon as possible.

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Published on : 11 Feb 2014

Centerstage issue when editing documents using the plugin

If you are editing documents using the plugin in CenterStage, you may get a plugin timeout when you try to upload the latest version. The workaround is to close all browsers, then login to CenterStage and import the latest version of the documents from your computer (they should be located under C:\Users\yourusername\Documentum\Checkout).

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Published on : 04 Feb 2014

CenterStage issue when going to user preferences

Some users are getting an error message when they try to access their preferenes.

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Published on : 04 Feb 2014

CenterStage issue with search

The search in CenterStage is not working. When users go to the search they will see the following error message: "An internal error occurred on: CMS_ADMIN, contact your administrator".

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Published on : 04 Feb 2014

uPrint Anywhere via email on your mobile

uPrint Anywhere is an email-based solution that allows McGill faculty, staff and students to print from mobile devices or laptops and pick up the documents at any uPrint device on campus.

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Published on : 03 Feb 2014

uPrint issues

Issues have been reported with uPrint, the campus-wide printing service. Some users will get a server error when attempting to send or release print jobs.  IT Services is working to resolve the problem as quickly as possible. We appreciate your patience.

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Published on : 31 Jan 2014

Fraudulent email purportedly from Canada Revenue Agency

A fraudulent email, appearing to come from Canada Revenue Agency, has made its way to the listserv for Macdonald Campus Graduate Students' Society. If you have received this email, please Delete it immediately! Do not click on the link.

Classified as : Staff, Faculty, Students, phishing, fraud
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Published on : 24 Jan 2014

Fraudulent "tax refund" email purportedly from Canada Revenue Agency

A fraudulent email, appearing to come from Canada Revenue Agency, has been sent to some McGill email addresses. If you have received this email, please Delete it immediately! Do not click on the link or the picture.  

Classified as : Staff, Faculty, Students, phishing, fraud
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Published on : 24 Jan 2014

Windows XP support coming to an end

On April 8, 2014, Microsoft will officially end support for Windows XP. In consequence, McGill IT Customer Services (ICS) will also stop supporting Windows XP at that time. Over the past year and a half we have been actively upgrading centrally-supported computers on campus to Windows 7, and we have encouraged LAN administrators in non-centrally supported units to do the same. To date 100% of all public computers and 81% of centrally-supported administrative computers have now been upgraded.

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Published on : 22 Jan 2014

Resolved: uApply (Graduate Admissions System) - experiencing intermittent problems

Status update - 9:50 am, January 22, 2014: The intermittent access issues have now been resolved. During periods of heavy usage on the uApply system, you may experience problems logging in, or your active session may expire unexpectedly. The technical team is working to resolve the issue. We apologize for any inconvenience.

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Published on : 14 Jan 2014

PC Renewal Program is Back!

The PC renewal program is an initiative to retire outdated computers and update McGill's computer fleet to meet the University's ongoing computing needs. Due to financial constraints, this program has had limited funding for the last two years.

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Published on : 08 Jan 2014

Problems reported when scanning documents on Xerox devices

It has been reported over the last few months that scanning documents on Xerox machines may generate PDF documents where numbers may be incorrectly transferred from the original document. After testing, it appears that the issue is not affecting the uPrint machines installed at McGill, as these machines are set up differently than on the machines where the problem was discovered. However, as a precautionary measure, we have asked Xerox to install a patch on all campus uPrint machines in order to prevent this problem from occurring.

Classified as : Staff, Faculty, External, Students, uprint
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Published on : 19 Dec 2013

Resolved: Problem with Lync telephones on campus

Status update - Tuesday, Dec. 17 at 11:44 am:  This Lync issue reported earlier has now been resolved. Original announcement - Tuesday, Dec. 17 at 11:25 am:  Lync phones are currently only able to make and receive calls between other Lync phones.  They cannot make calls to external phones or non-Lync McGill phones. Please check the IT Services website (www.mcgill.ca/it) for status updates. We apologize for this inconvenience.

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Published on : 17 Dec 2013

Recent changes to look & feel of Office 2013 for McGill users

If you use Microsoft Office 2013, you may have noticed a few changes this past week: Theme changes - The colors & appearance of MS Office applications are different. McGill University icon - When you click Save As (or Open), there is a new McGill University icon, which looks as if it will save your file to McGill cloud storage.  It is not a McGill cloud; clicking this icon saves the document in your My Documents folder on your computer. Rece

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Published on : 16 Dec 2013

uApply (Graduate Admissions System) - experiencing intermittent problems

There are currently intermittent problems with the uApply system. The technical team is working to resolve the issue as quickly as possible. We apologize for any inconvenience.

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Published on : 12 Dec 2013