IT Services news
It has been reported over the last few months that scanning documents on Xerox machines may generate PDF documents where numbers may be incorrectly transferred from the original document. After testing, it appears that the issue is not affecting the uPrint machines installed at McGill, as these machines are set up differently than on the machines where the problem was discovered. However, as a precautionary measure, we have asked Xerox to install a patch on all campus uPrint machines in order to prevent this problem from occurring.
Status update - Tuesday, Dec. 17 at 11:44 am: This Lync issue reported earlier has now been resolved. Original announcement - Tuesday, Dec. 17 at 11:25 am: Lync phones are currently only able to make and receive calls between other Lync phones. They cannot make calls to external phones or non-Lync McGill phones. Please check the IT Services website (www.mcgill.ca/it) for status updates. We apologize for this inconvenience.
If you use Microsoft Office 2013, you may have noticed a few changes this past week: Theme changes - The colors & appearance of MS Office applications are different. McGill University icon - When you click Save As (or Open), there is a new McGill University icon, which looks as if it will save your file to McGill cloud storage. It is not a McGill cloud; clicking this icon saves the document in your My Documents folder on your computer. Rece
There are currently intermittent problems with the uApply system. The technical team is working to resolve the issue as quickly as possible. We apologize for any inconvenience.
Beginning on December 12, 2013, McGill's Anti-spam system will prepend a notice to warn you when an email cannot be scanned; this is in addition to changing the Subject of the email, which is the current practice. The prepended notice will also contain a brief description of why the email could not be scanned. There are a few reasons why email messages cannot be scanned by the Antispam system, including if the email: is encrypted and password-protected or it contains an attachment that is password-protected. contains an attachment th
Status update - Wedesday, December 11: The problem reported below was resolved at around 4:00 pm this afternoon. Original announcement - December 11, 12:00 pm:There is currently a problem with the Telephone service. External callers are not able to call in to McGill. Please check the IT Services web page for status updates at www.mcgill.ca/it. We apologize for this inconvenience.
A phishing attempt is circulating with the Subject line: "New Library Resources for Faculty Members ", and Sender: "email@example.com". A sample email is shown below. Please delete this email immediately! It does NOT come from a McGill source.
A phishing attempt is circulating with the Subject line: "Annually Evaluation of Faculty Members", and is sent on behalf of "Stephen Strople, Mr.". A sample email is shown below. Please delete this email immediately! It does NOT come from a McGill source.
The search functionality on McGill websites has been improved. Previously, you would have to first choose whether you wanted to search the local site or expand your search to include all McGill sites. Now you can enter your search term once at the top of the web page, and you will be presented with a single page with two tabs : one containing matches within the local site and a “McGill” tab containing matches found within all McGill sites.
A phishing attempt is circulating with the Subject line: "New Library System", and Sender: "McGill University Library". A sample email is shown below.
An email is currently circulating with a password-protected .ZIP file as an attachment. A sample of this email is shown below. Please delete this email immediately! It does NOT come from a McGill source.
In Fall 2013, IT Services changed its approach to providing technological support to classrooms with the goal of improving the efficacy of our service. We now are able to dispatch 25 additional technicians (21 downtown and 4 at Macdonald campus), from 10 different locations (as opposed to one location on the downtown campus), to provide live assistance when the problem is not solvable through a telephone consultation.
Trend Micro Titanium Internet Security 2014 is now available for Windows and Mac, for home use. This antivirus software is provided by McGill, free for full-time students, faculty and staff to install on their personal computers. Find information and instructions at: http://kb.mcgill.ca/it/antivirus
An email is currently circulating with the subject: "WEBMAIL ACCOUNT UPDATE". A sample of this email is shown below. Please delete this email immediately! It does NOT come from a McGill source.
In the past, non-McGill Staff who needed to access McGill IT Services had to print out a .pdf or .rtf form (Application/Renewal for McGill Username Credentials) and then email, fax, or mail it to IT Services. This paper form has been replaced with an online form, Application/Renewal for McGill Username & Email for affiliates. The form must be filled out by a McGill employee who is acting as sponsor for the affiliate. For more information, see: